Contact Premier Cottages

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For questions on an individual cottage, please contact the cottage owner directly using the Contact Owner button on the cottage page.

General Enquiries

For general enquiries, you can call us on 0117 325 8810. This service is normally available between 09.00 and 17.00 Monday to Friday. At all other times, please use the contact form below, or email us at feedback@premiercottages.co.uk

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Please direct press enquires to press@premiercottages.co.uk

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We send 2 emails a month highlighting Special Offers, Regions, Collections, and featured properties.

REDUCED MOBILITY

Includes the following key features to accommodate guests who have limited mobility and would benefit from some basic level accessibility facilities:

Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
Must have a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.
Must have a standard bedroom with either an ensuite or a separate bathroom, and the ensuite/bathroom must include a shower unit or level-entry shower.
Must have at least one of the following:
- Venue all on one level
- A lift available between floors and changes in level
- At least one ground floor bedroom with en-suite bathroom

ASSISTED/PARTIAL WHEELCHAIR USER

Includes the following key features for wheelchair users who can transfer independently and can walk a minimum of 3 steps OR are travelling with a friend or companion who can assist them:

Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
Must have step-free access at a customer entrance.
Must have at least one wheelchair-accessible bedroom with a wheelchair turning space of at least 1200mm x 1200mm.
Must have a wheelchair-accessible bathroom, with a level floor including a roll-in shower OR bath, and a wheelchair turning space of at least 1200mm x 1200mm..
Must have a standard bedroom with either an ensuite or a separate bathroom, and the ensuite/bathroom must include a shower unit or level-entry shower.
Must have an emergency evacuation plan for disabled customers.
Must have a map and/or floorplan showing accessibility facilities.
Must have at least one of the following:
- Venue all on one level
- A lift available between floors and changes in level
- At least one ground floor bedroom with en-suite bathroom

INDEPENDENT WHEELCHAIR USER

Includes the following key features for full time wheelchair users who need or want to travel independently:

Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
Must have a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.
Must have step-free access at a customer entrance.
Must have a wheelchair-accessible kitchen for independent use.
Must have at least one wheelchair-accessible bedroom with a wheelchair turning space of at least 1200mm x 1200mm.
Must have a wheelchair-accessible bathroom, with a level floor including a roll-in shower OR bath, and a wheelchair turning space of at least 1200mm x 1200mm.
Must have an emergency evacuation plan for disabled customers.
Must have a map and/or floorplan showing accessibility facilities.
Must have at least one of the following:
- Venue all on one level
- A lift available between floors and changes in level
- At least one ground floor bedroom with en-suite bathroom

VISUAL IMPAIRMENT

Includes the following key features for guests who are blind or have poor eyesight:

Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
Must have a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.
Must have a standard bedroom with an ensuite or separate bathroom with a shower unit or level-entry shower.
Must have an emergency evacuation plan for disabled customers.
Must have an audible emergency alarm with flashing lights.
Must have a map and/or floorplan showing accessibility facilities.
Must have facilities for assistance dogs.

VISUAL IMPAIRMENT [ENHANCED]

Includes the following key features for guests who are blind or have poor eyesight:

Must have parking within 50 metres of the main entrance or an alternative step-free entrance.
Must have a step-free route with a firm surface from the parking to the main entrance or an alternative step-free entrance.
Must have a standard bedroom with an ensuite or separate bathroom with a shower unit or level-entry shower.
Must have an emergency evacuation plan for disabled customers.
Must have an audible emergency alarm with flashing lights.
Must have a map and/or floorplan showing accessibility facilities.
Must have facilities for assistance dogs.
Must have step-free access at a customer entrance.
Must have tactile signage available.

HEARING IMPAIRMENT

Includes the following key features for guests who have hearing difficulties or impairments:

Must have an emergency evacuation plan for disabled customers.
Must have a vibrating pillow alarm to alert deaf visitors in an emergency.
Must have a map and/or floorplan showing accessibility facilities.

HEARING IMPAIRMENT [ENHANCED]

Includes the following key features for guests who are blind or have poor eyesight:

Must have an emergency evacuation plan for disabled customers.
Must have a vibrating pillow alarm to alert deaf visitors in an emergency.
Must have a map and/or floorplan showing accessibility facilities.
Must have an assistive listening / hearing enhancement system available